Policies and Ordering Information


Shipping:

Items ordered from the web site, which are in stock, will be shipped within 3 business days. All orders shipped within the United States will be shipped via the U.S.P.S. in a flat rate box. All orders will be insured for the actual value of the product. International shipping rates vary; please send me an e-mail with the destination country for pricing.


Ordering:

To order a knife, if it is not in stock, use the e-mail form listed in the "Contact Us" button.
Please include the following:

-Knife model
-Handle Material
-With or without liners
-With or without mosaic pins
-Any sheath upgrades
-Your real name/shipping address
-Your e-mail
-Your day time phone number (U.S. Only) (cell phone is preferred)

Once I receive the above information, I will send you an e-mail quote with the total cost of the knife including sales tax (where applicable) shipping and insurance. I will also give you an estimated delivery window. Once you approve the quote, with an e-mail reply, your knife will be in the lineup.


Payments and Delivery

If the knife is a standard model, you will not be charged for the knife until it is ready to ship. If the materials are non-standard, you will be required to put down a deposit. The deposit will vary depending on what is ordered. If you would like a specific material not listed on the web site, contact me (via the e-mail form) for pricing and availability. I will not use any natural handle materials.

Once I am ready to begin making your knife, I will contact you to confirm the order. Once the project has begun, there cannot be any changes made. Once the knife is completed, I will e-mail pictures to you. At that time payment is due. If payment is not received within 10 days, the knife will be sold in the "Available Knives" category or to a dealer. At this time you will forfeit any deposit you have made, unless previous arrangements were made. Once I receive payment the knife will ship. If the payment is in the form of a check, money order or cashier's check I will wait for the funds to clear before shipping the knife.


Customer Service

If a P. Rose knife is something that you are interested in. I will work with you in any way I can to make sure that you get exactly what you are looking for. If you are not sure what knife is right for you or you have questions regarding my knives or other products. Please send me an e-mail explaining your intended application (what it will be used for) and any other information available. I'll get back to you with some recommendations, but ultimately it's your decision. I am confident that whichever of my knives you choose; it will serve you for many years to come.